JOB PURPOSE:  Provides direct supervision to 3-8 staff in the program. Participates in the development of unit policies and procedures ensuring compliance with all applicable standards. Responsible for monthly staff meetings and providing reports to support billable services. Complete chart audits once a month for your team and provide coaching as needed. Coordinates staff schedules, provides necessary training and supervision in order to ensure adequate coverage and quality of services. Monitors staff performance and prepares reports.  May be required to perform client services.  Supervises and evaluates the work of team members, completes a variety of reports, and participates in the overall management of the program. Work is performed in collaboration and conjunction with other program coordinators. May include community outreach.

EDUCATION AND EXPERIENCE REQUIRED:  A bachelor's degree from an accredited college or university with a major in social, behavioral or human services or is a registered nurse (social, behavioral, and human services are:  psychology; social work; medicine; nursing; rehabilitation; counseling; sociology; human development; physician's assistant; gerontology; education psychology; special education; early childhood intervention; or early childhood education). Must have a minimum of 3 years' experience in a community center setting required.

DEGREE AND/OR CERTIFICATION REQUIRED (IF APPLICABLE):  BA/BS or RN

DRIVING REQUIRED:   Yes

EEOC CODE:  Professional

KNOWLEDGE, SKILLS & ABILITIES:

• Appropriate written and verbal communication. This includes spelling and grammar.
• Ability to compose documents according to standards
• Computer-skilled in the use of technology with Microsoft Office and all Google applications.
• Ability to input data into computer, make calculations, complete paperwork, and produce reports. This includes the ability to utilize different software and systems. 
• Familiarity with community health resources
• Ability to build rapport with clients and staff
• Demonstrate skill in utilizing appropriate professional tools and interventions.
• Interacts with diverse cultural, ethnic, and economic backgrounds and municipal organizations and agencies.
• Acquires and uses new skills as the job requires.
• Ability to work with considerable latitude and exercise discretion and independent judgment. This would include skills in problem solving. 
• Ability to complete all job requirements in a timely manner. 
• Must be physically able to perform all job requirements that may include home visits, walking on uneven surfaces, climbing stairs, and standing or sitting for long periods of time if required (with or without a reasonable accommodation).

OTHER REQUIREMENTS OR CONDITIONS (specify):

• May be required to interact with other consumers, referral sources, outside agencies, and family members to determine needs and actions to be taken. 
• Current State of Texas Driver License or if you live in another state, must be currently licensed in that state. 
• Liability insurance required if employee will operate personal vehicle on Center property or for Center business.  Must be insurable by Center's liability carrier if employee operates a Center vehicle or drives personal car on Center business.
• Must complete all training requirements in month in which they are due.
• May be required to provide on-call duties. 
• May be required to travel within the 4 county area
• Availability of a personal vehicle for business use may be required. 
• Work will take place within office setting, community setting, area schools, and correctional facilities and within the homes of clients, which may include shelters and temporary housing and may include exposure to disruptive people and communicable diseases.
• Must submit to and pass a pre-employment drug test
• Must successfully pass all background screens as required by the state
• Work flexible hours including evenings, nights, weekends, and holidays as needed. 
• Must adhere to professional dress and appearance standards consistent with the position and daily workplace needs.

I.Essential Tasks & Standards

1. Provides training/guidance to staff regarding accreditation requirements including performance contracts and Texas Administrative Codes relevant to the unit
2. Maintains records in accordance with all applicable standards
3. Establishes relationships and communicates with clients, caseworkers, family members, and other staff
4. Assists with developing and implementing policies and procedures 
5. Attends and conducts staff meetings and/or training as assigned
6. Participates in audits of assigned unit
7. Stays knowledgeable of standards pertaining to services delivered
8. Work in collaboration with staff for all program needs and requirements

II. Work Behaviors & Standards 

1. Attends work regularly and punctually in order to provide reliable and consistent coverage in area of responsibility.  Arrives at designated time and departs according to schedule.  Maintains a willingness to adjust schedule to meet the needs of the situation.  Makes every attempt to pre-schedule absences and provide dependable coverage and service.  Complies with Center policies regarding leave usage, absenteeism, and tardiness.
2. Interacts with clients in an emotionally supportive and/or therapeutic manner in order to provide an environment of caring, dignity, and respect.
3. Works harmoniously with fellow employees, supervisors, family, and friends of persons served, and the public in order to create an environment of caring, dignity and respect, and that allows for the accomplishment of the Center's mission.
4. Utilizes work time effectively to insure that all assignments are completed in a thorough and timely manner.
5. Abides by all Center policies and procedures regarding training objectives and requirements including those that relate to safety and infectious disease control. Will keep all Staff Development mandatory trainings current.
6. Adheres to Center policies and procedures and all applicable requirements and regulations of HHSC, CMS, Texas Administrative Code, CARF, relevant contracts and all other applicable regulatory bodies.
7. Maintains confidentiality regarding consumers, records, personnel, and other sensitive and confidential information in order to comply with Center, state, and federal policy.
8. Conducts all aspects of employment in accordance with Center's Compliance Program. 

III.Supervision & Leadership Behaviors 

1. Onboarding of employees to include submission of the position requisition, conducting interviews and completing the hiring process following Human Resource guidelines. 
2. Conducts performance evaluations of assigned staff.  Performance evaluations are on time and give employees fair and meaningful feedback.
3. Schedules assigned staff to participate in mandatory training in order to ensure staff competence and development.  Staff required trainings are up to date and staff are given opportunities for professional development.
4. Monitors performance of department and assigned staff using established reporting processes and provides feedback and coaching to ensure staff meet all contract, productivity and other performance targets.
5. Manages schedules attendance and punctuality of assigned staff.  Staff time is reported on time and accurately and staff are able to make use of earned leave.
6. Supervisor is accessible to assigned staff and they are kept well informed of departmental and center happenings.
7. Supervisor applies the performance improvement (disciplinary) process consistently and in accordance with center policy.  Utilizes a "plus one" approach to minimize risk.
8. Ensure direct reports are aware of and adhere to Center policies & procedures
9. Observe provision of service by all direct care staff within 30 days prior to completion of any employee evaluation with a minimum of one observed session per year (where applicable). Observation will be documented via the Clinical Supervision Form.