JOB PURPOSE: Monitors HCS Companion Care / Host Home, Respite, Supervised Living and Residential Support Service homes to ensure compliance with all HCS, TxHmL, and Spindletop Center standards. Monitors provider/contractor training, monthly and annual paperwork to ensure accuracy and provides feedback regarding corrections required. Responds to inquiries from staff, individuals, families and providers/contractors to ensure that concerns are addressed and services are provided without interruption. May provide backup for data entry, trust fund and clerical staff.  May provide direct care services in all settings and may be required to evacuate with residential services in the event of a center evacuation.

EDUCATION AND EXPERIENCE REQUIRED:  High school diploma or GED required and at least one year of increasing experience working in an office or business setting. Knowledge of word processing and computer data entry is required. Strong communication skills with an emphasis on customer service experience. Experience with people with intellectual or developmental disabilities is preferred.

DEGREE AND/OR CERTIFICATION REQUIRED (IF APPLICABLE): 

DRIVING REQUIRED:  Yes

KNOWLEDGE, SKILLS & ABILITIES:

• Good spelling and grammar skills.
• Proofreading skills with and attention to detail.
• Ability to write progress notes according to standards, assessments, brief mental status exams, memos, letters, various complex reports and miscellaneous other documents with acceptable spelling and grammar.
• Computer-skilled in the use of technology with Microsoft Office and all Google applications.
• Ability to input data into computer, make calculations, complete paperwork, produce reports.

OTHER REQUIREMENTS OR CONDITIONS (specify):

• May be required to interact with other consumers, referral sources, outside agencies, and family members to determine needs and actions to be taken.
• Current State of Texas Driver License or if you live in another state, must be currently licensed in that state.
• Liability insurance required if employee will operate personal vehicle on Center property or for Center business.  Must be insurable by Center's liability carrier if employee operates a Center vehicle or drives personal car on Center business.
• Must complete all training requirements in month in which they are due.
• May be required to provide on-call duties. 
• Availability of a personal vehicle for business use may be required.
• Work will take place within office setting, community setting and within the homes of clients, which may include shelters and temporary housing.
• Must submit to and pass a pre-employment drug test
• Must successfully pass all background screens as required by the state
• Must be physically able to conduct home visits to include walking on uneven surfaces, climbing stairs, and standing for long periods of time if required.

Essential Tasks & Standards

1. Provides initial and ongoing information/training to staff/providers regarding certification and documentation requirements.
2. Conducts initial, and annual on-site inspections for assigned locations to ensure that each location is suited for the individual's abilities and in compliance with applicable federal, state and local regulations. 
3. Ensures information regarding each locations on-site inspections are disseminated to Service Team Members with in time frames.
4. Ensures that adequate hurricane/disaster supplies are prepared and available for each individual at each location in accordance with Center policy
5. Participates in emergency /disaster evacuations as assigned.
6. Receives, reviews for accuracy, and processes monthly invoices/progress notes ensuring timely submission for payment. 
7. Attends and participates in assigned annual / interim PDP meetings and quarterly provider meetings
8. Completes visits to site of service provision to monitor compliance of service provider and satisfaction of individual receiving service
9. Prepares, submits and follow-ups on work orders as necessary.
10. Provides direct care services to individuals served through the General Revenue, HCS, and TxHmL programs as scheduled.

 Work Behaviors & Standards

1. Attends work regularly and punctually in order to provide reliable and consistent coverage in area of responsibility.  Arrives at designated time and departs according to schedule.  Maintains a willingness to adjust schedule to meet the needs of the situation.  Makes every attempt to pre-schedule absences and provide dependable coverage and service.  Complies with Center policies regarding leave usage, absenteeism, and tardiness.
2. Interacts with person served in an emotionally supportive and/or therapeutic manner in order to provide an environment of caring, dignity, and respect.
3. Works harmoniously with fellow employees, supervisors, family, and friends of persons served, and the public in order to create an environment of caring, dignity and respect, and that allows for the accomplishment of the Center's mission.
4. Utilizes work time effectively to insure that all assignments are completed in a thorough and timely manner.
5. Abides by all Center policies and procedures regarding training objectives and requirements including those that relate to safety and infectious disease control. Will keep all Staff Development mandatory trainings current.
6. Adheres to Center policies and procedures and all applicable requirements and regulations of HHSC, CMS, Texas Administrative Code, CARF, relevant contracts and all other applicable regulatory bodies.
7. Maintains confidentiality regarding consumers, records, personnel, and other sensitive and confidential information in order to comply with Center, state, and federal policy.
8. Conducts all aspects of employment in accordance with Center's Compliance Program.