JOB PURPOSE: Performs routine program administration work. Work involves assisting in establishing program goals and objectives; assisting in developing program guidelines, procedures, policies, rules, and expectations; assisting in developing schedules, priorities, and standards for achieving program goals; and assisting in evaluating program activities. Supervises program staff. Assists Director with the interpretation of standards and guidelines, participation in internal and external audits, and development and ongoing review of the Center's quality management policies and procedures. This position works under the general supervision of the Director of Quality Management with latitude for use of initiative and independent judgment.

EDUCATION AND EXPERIENCE REQUIRED: Bachelor's degree from an accredited college or university with a major in social, behavioral or human services. One year of experience in direct care of adults with serious mental illness, children with serious emotional disturbances, or individuals with intellectual and developmental disabilities required, 3 years of direct care experience preferred. Minimum one year of experience in clinical auditing, quality assurance, compliance activities or analyzing data required.

DEGREE AND/OR CERTIFICATION REQUIRED (IF APPLICABLE): Bachelor's degree in Human Services or from an accredited college or university

DRIVING REQUIRED:  Yes

KNOWLEDGE, SKILLS & ABILITIES:

• Good spelling and grammar skills.
• Ability to write progress notes according to standards, assessments, brief mental status exams, memos, letters, various complex reports and miscellaneous other documents with acceptable spelling and grammar.
• Computer - skilled in the use of technology with Microsoft Office and all Google applications.
• Knowledge of regulatory agencies that pertain to LBHA's/LIDDA's
• Ability to work autonomously and have effective decision-making abilities with minimal oversight.
• Working knowledge of contracts and understanding policy

OTHER REQUIREMENTS OR CONDITIONS (specify):

• May be required to interact with other consumers, referral sources, outside agencies, and family members to determine needs and actions to be taken.
• Current State of Texas Driver License or if you live in another state, must be currently licensed in that state.
• Liability insurance required if employee will operate personal vehicle on Center property or for Center business.  Must be insurable by Center's liability carrier if employee operates a Center vehicle or drives personal car on Center business.
• Must complete all training requirements in month in which they are due.
• May be required to provide on-call duties. 
• Availability of a personal vehicle for business use may be required.
• Work will take place within office setting, community setting and within facilities, which may include hospitals and group homes.
• Must submit to and pass a pre-employment drug test
• Must successfully pass all background screens as required by the state
• Must be physically able to conduct home/facility visits to include walking on uneven surfaces, climbing stairs, and standing for long periods if required.

Essential Tasks & Standards

1. Maintains current knowledge of all regulatory, statutory, federal, state, accrediting and contractual rules, standards, guidelines and laws related to Center programs.
2. Participates in development, support and monitoring of Strategic Initiatives. Assists with implementation to ensure goals relevant to QA are met.
3. Participates in external audits, surveys and reviews of Center programs and services, and takes lead as assigned.
4. Participates in and supports performance improvement projects and takes lead as assigned.
5. Monitors work of assigned staff and ensures any/all contract, funder and reporting obligations are met.
6. Assists in providing technical support and consultation to Center programs and services related to regulatory, accrediting and contractual requirements.
7. Performs complex data analysis and makes recommendations to supervisor and leadership, as requested.
8. Will be responsible for overseeing the appeals process for consumers.

 Work Behaviors & Standards

1. Attends work regularly and punctually in order to provide reliable and consistent coverage in area of responsibility.  Arrives at designated time and departs according to schedule.  Maintains a willingness to adjust schedule to meet the needs of the situation.  Makes every attempt to pre-schedule absences and provide dependable coverage and service.  Complies with Center policies regarding leave usage, absenteeism, and tardiness.
2. Interacts with person served in an emotionally supportive and/or therapeutic manner in order to provide an environment of caring, dignity, and respect.
3. Works harmoniously with fellow employees, supervisors, family, and friends of persons served, and the public in order to create an environment of caring, dignity and respect, and that allows for the accomplishment of the Center's mission.
4. Utilizes work time effectively to insure that all assignments are completed in a thorough and timely manner.
5. Abides by all Center policies and procedures regarding training objectives and requirements including those that relate to safety and infectious disease control. Will keep all Staff Development mandatory trainings current.
6. Adheres to Center policies and procedures and all applicable requirements and regulations of HHSC, CMS, Texas Administrative Code, CARF, relevant contracts and all other applicable regulatory bodies.
7. Maintains confidentiality regarding consumers, records, personnel, and other sensitive and confidential information in order to comply with Center, state, and federal policy.
8. Conducts all aspects of employment in accordance with Center's Compliance Program.

Supervision & Leadership Behaviors

1. Onboarding of employees to include submission of the position requisition, conducting interviews and completing the hiring process following Human Resource guidelines.
2. Conducts performance evaluations of assigned staff.  Performance evaluations are on time and give employees fair and meaningful feedback.
3. Schedules assigned staff to participate in mandatory training in order to ensure staff competence and development.  Staff required trainings are up to date and staff are given opportunities for professional development.
4. Monitors performance of department and assigned staff using established reporting processes and provides feedback and coaching to ensure staff meet all contract, productivity and other performance targets.
5. Manages schedules, attendance and punctuality of assigned staff.  Staff time is reported on time and accurately and staff are able to make use of earned leave.
6. Supervisor is accessible to assigned staff and they are kept well informed of departmental and center happenings.
7. Supervisor applies the performance improvement (disciplinary) process consistently and in accordance with center policy.  Utilizes a "plus one" approach to minimize risk.
8. Ensure direct reports are aware of and adhere to Center policies & procedures